Skip to main content
All CollectionsTransactions
I tried to withdraw money from ATM - the amount was debited, but I didn’t receive the cash.
I tried to withdraw money from ATM - the amount was debited, but I didn’t receive the cash.
Support SR avatar
Written by Support SR
Updated over 2 weeks ago


If the ATM didn’t dispense cash but the amount was debited from your account, don’t worry—all the failed transaction will be the refunded within 7 to 8 working days. If you still haven’t received it after 7 days, reach out to us, and we’ll assist you with the next steps.

It's always better to share the transaction ID when sharing such requests

Did this answer your question?