I tried to withdraw money from ATM - the amount was debited, but I didn’t receive the cash.

If the ATM didn’t dispense cash but the amount was debited from your account, don’t worry—all the failed transaction will be the refunded within 7 to 8 working days. If you still haven’t received it after 7 days, reach out to us, and we’ll assist you with the next steps.
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It's always better to share the transaction ID when sharing such requests